Shipping & Delivery Policy

Shopping cart

Home
0Wishlist
Search Close
Search in:
  1. Home /
  2. Page

Shipping & Delivery Policy

At wickandstow, accessible via www.wickandstow.com, we facilitate the fulfillment and delivery of our wet weather storage products—including umbrella sleeves, storage pouches, absorbent bags, umbrella stands, and portable gear carriers—to customers located across the United Kingdom and continental Europe.

1. Dispatch Location & Processing

All customer orders are processed and prepared for shipping directly from our primary dispatch facility:

  • Dispatch Address: XXX
  • Order Processing Time: Orders are prepared for carrier handover within 1 to 2 business days following payment confirmation. Orders placed on weekends or UK public holidays are processed on the subsequent business day.

2. Shipping Coverage, Couriers & Delivery Timelines

We serve individual and corporate customers throughout the European region.

  • Logistics Partners: To ensure structured and traceable transportation, we partner with reputable international carriers, utilizing priority dispatch services including DHL, FedEx, and UPS Priority.
  • Estimated Delivery Window: Standard delivery to European destinations typically requires 5 to 10 business days following order dispatch.

3. Automated Tracking & Order Status Updates

To maintain full visibility over your delivery, automated email notification updates will be sent directly to the email address provided during checkout at key operational transit milestones:

  • Order Dispatch: Sent when your package is handed over to the courier and assigned a unique tracking number.
  • Transit & Facility Arrival: Sent when your package arrives at regional logistics transit hubs.
  • Local Route Delivery: Sent when the item is assigned to local carrier personnel for final delivery.

Customers can follow their package progress using the tracking link supplied in these automated email communications.

4. Delayed Shipments & Non-Delivery Resolution

While most shipments arrive within the designated timeframe, external factors may occasionally affect carrier transit schedules.

  • Investigation Procedure: If a shipment exceeds the standard 10 business days timeframe, please notify our customer support team at service@wickandstow.com. We will immediately initiate a formal inquiry with the carrier to locate the package.
  • Resolution Options: Upon conclusion of the inquiry, if the carrier confirms a substantial delay or loss in transit, wickandstow will arrange either a full refund credited to your original payment method or dispatch a replacement package at no additional cost.

5. Transfer of Risk & Delivery Acceptance

In accordance with mandatory consumer rights legislation in the United Kingdom and the European Union, the legal risk of loss or damage to goods remains with wickandstow during transit and transfers to the customer only when the physical items are delivered and received by the customer or a designated representative at the specified delivery address.

6. Merchant Information & Support Details

For inquiries regarding shipment status, delivery tracking, or delivery addresses, please contact our support team: